Frequently Asked Questions

  • Through our online store here
  • By phone: 0877 911 937
  • By email: office@rosaleawine.com

We work with Speedy.
The term is up to two working days*

We process and dispatch each order on every business day from 09:00 to 16:00. Orders placed over the weekend or during holidays will be dispatched on the first business day.

  • To a personal address
    Delivery price: BGN 8.50.
  • To Speedy office:
    Price to Speedy office: BGN 5.50.

Important: Free delivery for orders over BGN 100 (regardless of whether the customer wants their wine delivered to an office or an address).

  • Cash on delivery
  • By bank transfer to Unicredit Bulbank

    IBAN: BG51UNCR70001520821703
    BIC: UNCRBGSF

When ordering in the field “Do you want an invoice for a company? (optional)’ you can leave invoice details or contact us directly on phone: 0877 911 937.

Insurance is included in the shipping price in case your shipment arrives seriously damaged.

Yes, you can return purchased goods, the packaging of which is not damaged, within the 14-day statutory period starting from the date of receipt of the product.

It is necessary to send the following data to info@rosaleawine.com: 

Name and surname, order number, contact phone number, bank account, reason (*optional).

The return is made to the address: Speedy’s office, Harmanli, 13 Nikola Petkov St. and is at the expense of the sender, except in cases where no mistake was made by ROSALEA (for example: the wrong type of wine sent).

For more information, see the Terms.

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